How to raise and follow up a complaint

Last updated: October 2026

Homeowners contacting Personaldocente Floor Coating should receive fair treatment. Please tell us when something has gone wrong. This page explains how to report a concern and how we handle it. It is a general template, not legal advice.

Concerns We Want to Hear About

You can report concerns about:

• A conversation or message involving Personaldocente Floor Coating
• Our use or protection of your personal information
• Website information that appears incorrect or unclear
• The conduct of a provider referred through us

Concerns About a Provider's Work

Providers in our network are independent businesses responsible for their quotes, prices, products, warranties and customer care. Raise concerns about floor coating work with the provider in writing first. Keep copies as you would keep receipts for a purchase.

Please also let us know. Feedback helps us hold the network accountable, and providers with repeated problems may be removed. Personaldocente Floor Coating cannot resolve contract disputes, handle warranty claims, refund provider charges or represent a provider.

Details to Include in Your Message

Send your complaint to contact@personaldocente.site with:

• Your name and contact information
• The date you contacted us or the provider
• The number you used or form you submitted, if remembered
• The provider's business name, if available
• A brief description of the problem and your preferred outcome

How We Handle Your Concern

We normally acknowledge complaints by email within a few business days. We review the issue and may discuss it with the provider. We then explain our findings and any action we intend to take.

Asking for Another Review

If our response does not resolve your concern, reply and request a second review. You may also contact your state attorney general, consumer protection office or local Better Business Bureau. Your state's licensing board may be another option when the provider is a licensed contractor.

Where to Send Complaints

Use contact@personaldocente.site to contact us about a complaint.